MailMyCard

Refund & cancellation policy

A handwritten card is made for one recipient and cannot be resold, so what we can refund depends on how far through the process your order has travelled. The stages below are the same ones shown on your order page.

Last updated 2026-09-12. These terms are offered by DPR Software Labs OPC Pvt Ltd, trading as MailMyCard.

Cancelling before writing begins

While an order is still Order received — queued and waiting to be written — you can cancel it from your order page for a full refund, no reason needed. Nothing has been printed, written or posted at that point.

Once writing has begun

Once an order moves to Being written, a pen is on paper and the card carries your recipient's name and your message. From this point the order cannot be cancelled or refunded, because the card has no value to anyone else and cannot be re-used.

Orders normally move from queued to writing within a few hours, so if you need to cancel, do it promptly.

When we will refund or replace

We will put things right at our own cost where:

  • the card is written incorrectly through our error — wrong message, wrong recipient, wrong card or a fault in the writing;
  • the card is damaged when it leaves us, or is returned to us undelivered;
  • a card has still not arrived 30 days after the end of the estimated delivery window for its destination.

In each case you may choose a free replacement card, written and posted again, or a full refund of that card.

What we cannot refund

  • Cards delivered to an incorrect or incomplete address supplied by you. We post exactly what you enter and cannot verify addresses.
  • Delays caused by the postal service, customs, weather or public holidays. Delivery estimates are estimates, not guarantees, and standard post carries no service guarantee.
  • Dissatisfaction with a handwriting style, ink colour or card design that was shown to you in the editor preview before you paid.

Unused credits

Prepaid credits are refundable in full within 14 days of purchase provided none have been spent. After 14 days, or once any credit has been used, remaining credits are not refundable for cash but stay on your account and remain valid for 12 months from your most recent purchase.

How to request a refund

Email [email protected] with your order number. We aim to respond within 2 business days. Approved refunds are returned to the original payment method within 5 to 7 business days; how quickly it appears on your statement then depends on your bank or card issuer.

See also our shipping & delivery policy for delivery windows by destination.