Refund & cancellation policy

Money you add to your wallet is not refundable. It cannot be paid back to the card or account you paid with, withdrawn or transferred. It stays in your wallet for future cards and does not expire. Add only what you expect to spend; see how your wallet works.

You cannot cancel an order once you confirm it. Each card is written for one recipient and goes into the writing queue straight away. Before you confirm, the editor shows the card as it will be written, the address and the full price: check them there.

If we cannot write and post an order within 3 business days of it being placed, we cancel it and return everything it cost (the cards, any add-ons and delivery) to your wallet, to spend on other cards. This money goes back to your wallet only; it is not paid back to your card or bank.

What decides it is why the card was not delivered.

A problem on our side of the delivery: refunded to your wallet. We return everything the order cost (the card, any add-ons and delivery) to your wallet where:

• we posted the card to the wrong place, or to an address other than the one you entered;
• the card is damaged when it leaves us, or is lost or damaged in the post after we handed it to the carrier;
• the card is returned to us because of an error of ours; or
• a card has still not arrived 30 days after the end of the estimated delivery window for its destination, and the carrier's tracking shows no attempt to deliver it.

This money goes back to your wallet only; it is not paid back to your card or bank. You can spend it on any card, including a new one to the same person.

A problem at the receiving end: no refund. Once we have posted a card, we do not refund it, or replace it, where it was not delivered because:

• the recipient was not available, was not at the address when the carrier called, or did not collect the card from a post office or depot;
• the recipient refused the card, or has moved or cannot be found; or
• the address you gave us was wrong or incomplete.

If such a card is returned to us, you can send it again to a corrected address as a new order.

We write and post a replacement card at our own cost where the card is written incorrectly through our error — wrong message, wrong recipient, wrong card or a fault in the writing. A replacement is the remedy for a writing error; it is not paid as money.

• Cards delivered to an incorrect or incomplete address supplied by you. We post exactly what you enter and cannot verify addresses.
• Delays caused by the postal service, customs, weather or public holidays. Delivery estimates are estimates, not guarantees, and standard post carries no service guarantee. A late card is not a card that was not delivered.
• Dissatisfaction with a handwriting style, ink colour or card design that was shown to you in the editor preview before you paid.

Email hello@mailmycard.com with your order number and what went wrong, and we will tell you which of the above applies. We aim to respond within 2 business days.

See also our shipping & delivery policy for delivery windows by destination.